A full range of care to help you achieve your highest level of health.

Care Navigation

Our Care Navigation team is designed to enhance your customer experience, improve resident satisfaction, reduce hospital readmissions and lower post-acute costs of care.

Imagine being able to contact a healthcare professional to check on your loved one’s progress at anytime, day or night. Imagine no more! It’s now a reality with Chautaqua Spring Health Center’s Care Navigation Service.

Chautaqua Spring Health Center understands navigating healthcare can be complicated. That’s why we are here to help make the process an improved experience for you and your family, from pre-admission to post discharge. We are upgrading the customer experience by combining advanced technology and human touch. To do this, we are at the forefront of adopting technologies, people and resources who are focused on improving your healthcare experience.

Our Care Navigation team is designed to enhance your customer experience, improve resident satisfaction, reduce hospital readmissions and lower post-acute costs of care.

Quality of Life

Quality of Life means living life to the fullest, regardless of age or physical challenges. Read about our patients’ adventures.

At Chautaqua Spring, the phrase “Quality of Life” means many things. But most important, it means continuing to live life to the fullest extent possible, regardless of age or physical challenges.

When it comes to Quality of Life, we do things a little differently around here. We go on vacations and regular outings, host hobby clubs, hold annual “Senior Olympics” events and resident art shows – and on a few rare occasions, even zipline, parasail and skydive.

Chautaqua Spring Health Center employs full-time Quality of Life Directors at all of its facilities. Each of these directors is committed to revolutionizing activities in nursing centers, and working daily to fulfill our patients’ dreams and desires. A growing number of our centers are also joining the registry for the Eden Alternative, a movement promoting nursing center culture change.

Inpatient Care Navigation Support

Our experienced team of Care Navigators and Customer Experience Liaisons is available 24/7. This talented team has developed solutions and workflows complementing our resident centered care. We are engaging our residents and families as active participants in the care planning and recovery process. Our resident centered approach, which provides information and access anytime, enhances our quality outcomes. Care Navigation represents our system-wide approach to resident centered care and allows residents and families to focus on healing, recovering, and quality of life.

Discharged Residents

Our Care Navigation team understands the transition to home can be complex. Each care navigator is equipped to go the extra mile to ensure our rehab patients experience a seamless transition home. We establish critical touch points with discharged residents to assure understanding of discharge instructions and to receive post discharge care. It’s our goal to ensure that once you successfully leave our care, you stay well.

Whether you are looking for care, receiving care in one of our facilities, or simply out in your community living your best life, our Care Navigation team is here for you. Our navigators provide access to a comprehensive team of healthcare professionals with a heightened and more personalized level of one-on-one attention, ensuring optimal care to nurture your health at every stage of your progress and recovery.

Patient Intake

Our intake teams are focused on serving our communities and assisting those seeking care in finding the appropriate setting to optimize their health. We engage and align SHC facilities’ clinical capabilities with the needs of referrals from providers of all types. This central intake team streamlines the intake process by utilizing e-referral and various referral systems. Data is pushed directly from the e-referral systems into our Salesforce CRM allowing us to process referrals right away. Central intake performance metrics, data and analytics are utilized to ensure expedited responses and acceptance times, optimizing referral management. With our intake teams, we efficiently manage referrals and enhance care transitions while keeping quality patient care at the forefront.

Clinical Services

Chautaqua Spring Health Center offers a variety of skilled care and medical assistance to help with your needs.

  • IV Administration / PICC Line and Implanted Port Care
  • Specialized Wound Care Services
  • 24-hour RN coverage
  • Post-Surgical Care
  • Respiratory Therapy Services 7 Days a Week
  • Tracheostomy Care
  • Weekend and After Hours Admissions
  • On-Site Podiatry, Optometry, and Dental Services

Rehabilitation Services

Physical, occupational and speech therapy are all offered at Chautaqua Spring Healthcare Center.

  • Physical Therapy, Occupational Services, Speech Therapy
  • Intensive Outpatient Therapy Program
  • Joint Replacement Therapy
  • Stroke Recovery
  • Dementia Training
  • Kinesio Taping
  • Certified VitalStim Therapist
  • Diathermy


Our Spirituality program enables our patients to practice their faith, regardless of denomination, with the spiritual guidance of a chaplain.

Chautaqua Spring’s Department of Spirituality, the only one of its kind, is an intervention across a wide spectrum of hope, a new healing quotient beyond the tradition of good care, administered jointly, interfaced with the clinical and therapy teams. . . an actionable intervention in the care plan system.

At Chautaqua Spring, spirituality is personalized, a spiritual input to optimize outcomes. It is the repeal of sickness and its void of depression; it is the return of hope, the belief in the impossible, the faith of what can be, the defiance of suffering, the truth of miracles and the new elixir in the care continuum.

At Chautaqua Spring, one can choose to worship or not to worship but has the freedom to be. We do not “water down” spirituality but make available a spiritual path specific for individual discovery and conviction through the empowerment of wisdom.